Shipping policy

At Mills & More, we are dedicated to delivering fresh, high-quality chakki atta, multigrain flour, natural jaggery, and other wholesome products to your doorstep with transparency and care.

Please read this Shipping Policy to understand how we handle order processing, delivery, tracking, and related terms.

1️⃣ Order Processing

  • Once your order is placed, we begin processing it within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Freshly made and made-to-order products (like atta and jaggery) may require slightly more time for preparation to ensure quality and freshness.

2️⃣ Shipping Regions

  • We currently ship to locations across India.

  • Certain fresh and made-to-order products may be available for delivery within Delhi NCR only.

  • Any such location-specific availability will be clearly mentioned on the product page.

3️⃣ Shipping Methods & Delivery Times

We offer standard delivery options based on your location:

📍 Delhi NCR Local Delivery:

  • Estimated delivery within 1–3 business days from dispatch.

📍 Pan-India Standard Shipping:

  • Delivery typically within 5–7 business days from dispatch.

Delivery timelines are estimates and can vary due to carrier delays, peak seasons, or unforeseen circumstances. Actual delivery times may be longer during festive seasons.

4️⃣ Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address and order weight/volume.

  • Free delivery may be available on orders above specified minimum purchase amounts (e.g., ₹700 or as updated on the website).

Any additional delivery offers or thresholds will be updated on the site.

5️⃣ Order Tracking

Once your order is shipped, you will receive:

✔ A confirmation message or email
✔ A tracking link or shipment tracking number (if available)

You can use this information to track your order’s status online.

6️⃣ Delivery Issues

If your order is:

📍 Delayed

Please allow for expected delivery timelines. If your order is delayed beyond the estimated delivery window, contact our support team for assistance.

📍 Lost or Not Delivered

Reach out to us with your order details. We will coordinate with our delivery partners to trace your package and resolve the issue.

📍 Incorrect Delivery Address

Please ensure the shipping address you provide is complete. Mills & More is not responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.

7️⃣ Local Pickup Option

For customers in the Delhi NCR area, local pickup may be available from select collection points. If offered, pickup details will be shared during checkout or via email once your order is ready.

8️⃣ Policy Changes

Mills & More may update this Shipping Policy from time to time. All changes will be posted on this page with the revised effective date.